Mediation

Mediation is a voluntary process where a neutral third party assists disputing parties in reaching a settlement. At DRCM, we provide mediation services that are confidential, cost-effective, and tailored to meet the needs of both financial institutions and individuals.

What is Mediation?

Mediation is a structured, interactive process in which an impartial third party, known as a mediator, assists disputing parties in resolving conflict through the use of specialized communication and negotiation techniques. Unlike litigation or arbitration, mediation is a voluntary and non-binding process that emphasizes collaborative problem-solving and mutually beneficial outcomes. The mediator facilitates communication, promotes understanding, and helps the parties identify their needs and interests, guiding them toward a mutually acceptable resolution. This approach is particularly effective in disputes where maintaining relationships is important, as it focuses on finding solutions that satisfy all parties involved.

Why choose mediation at DRCM

Confidentiality

All discussions and information shared during mediation are kept confidential, ensuring the privacy of the parties and the sensitive nature of the dispute. This confidentiality can also encourage more open and honest communication.

Cost-Effective

Mediation at DRCM is generally less expensive than litigation or arbitration due to its informal nature and shorter time frame. This cost savings can be significant, particularly for complex disputes that might otherwise require lengthy court proceedings.

Time-Saving

The mediation process is typically faster than traditional court proceedings, allowing parties to reach a resolution without the delays often associated with litigation. This efficiency helps reduce the stress and disruption that prolonged disputes can cause.

Voluntary Participation

Mediation is a voluntary process, meaning that both parties must agree to participate and can withdraw at any time. This voluntary nature ensures that all parties are committed to finding a mutually acceptable solution.

Flexibility

The mediation process is highly flexible and can be tailored to meet the specific needs and circumstances of the parties involved. This adaptability allows for creative solutions that might not be possible in a more rigid legal framework.

Preservation of Relationships

Mediation emphasizes collaboration and mutual understanding, helping to preserve and even strengthen relationships between the parties. This is especially important in disputes involving family, business partners, or other ongoing relationships.

Expert Guidance

At DRCM, our mediators are experienced professionals who provide expert guidance to help parties understand the issues and explore potential solutions. Their expertise in conflict resolution techniques can facilitate more effective communication and negotiation.

Control Over the Outcome

Unlike a judge or arbitrator, a mediator does not impose a decision. The parties retain control over the outcome and must both agree to any settlement reached. This control can lead to more satisfactory and sustainable resolutions.

Reduced Adversarial Conflict

Mediation focuses on collaboration rather than confrontation, reducing the adversarial nature of traditional legal proceedings. This can lead to more amicable resolutions and a less contentious atmosphere.

Compliance with International Standards

DRCM's mediation practices align with international standards and best practices, ensuring a high-quality process. This adherence to global standards can be particularly important for cross-border disputes.

Steps to resolve dispute

1. Register on DRCM Portal.
2. File a new dispute.
3. Select intermediary against whom you wish to file a dispute.
4. Select Category
5. Enter Dispute details
6. Payment of fees online
7. Track resolution process on DRCM Timeline.

LIST OF MEDIATORS:

Ms. Pooja Roy, Advocate, Delhi High Court

Mr. Sahil Uppal

Former District and Sessions Judge

Sushil Kumar Goyal, (Retd.) District & Sessions Judge

Senior Advocates:

Mr. Kishor V Kotwal, Sr. Advocate, Bombay High Court

Mrs. Vidya K Kotwal, Sr. Advocate, Bombay High Court

Mr. Niraj Kumar, Sr. Advocate, Delhi High Court

Mr. Mukund Kumar Singh, Sr. Advocate, Delhi High Court

Mr. Amit Tanvar, Sr. Advocate, Delhi High Court

Mr. Udit Purohit, Sr. Advocate, Rajasthan High Court

Dr. Raina Midha, Sr. Advocate, Punjab & Haryana High Court

Former Police Officer:

Mr. Manoj M Pawar, (Retd.) Police Officer